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  • Tom Martin: Sue A damn fine reminder and a great post to start the ne...
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Happy #Tweetsgiving...

Thanksgiving has always been my favorite holiday, a few quiet days to pause and reflect. It’s so easy to get caught up day-to-day in the things that are “wrong” in our lives – or the things we want that we don’t have; and such a relief to find the perspective that Thanksgiving brings, of the absolute abundance we have for which to be grateful. Especially when so many others around the world...

Zappos handles even astroturfing with style...

Yeah, I know. Like Zappos needs any more social love, right? But, I have to tell you how well they handled this whole astroturfing thing. This post could also be titled “three simple steps for how to handle a mistake flawlessly.” A couple of weeks ago, I wrote a post about Zappos’ social storytelling and how sometimes, I think it goes too far. An employee at Zappos posted a comment on the blog about...

Calling B.S. on P&G...

I sometimes recommend strategies that are about differentiating through brand integrity – how a brand treats its customers, employees, community and the environment. Lately it seems everyone is jumping on this bandwagon, even more than ever. Or maybe I am just noticing it more. But as friend, former colleague, fellow strategist John Karlson and I were discussing recently, there is a big difference between making...